General Terms and Conditions

(updated: 21 July 2025)

www.ragwear.com
Hulker Europe Distribution s.r.o.
Osadni 324/12A
17000 Praha 7 - Holesovice
Email: support@ragwear.com
Company reg. no.: C 147154, Municipal Court in Prague
VAT ID: DE 815792901
Managing Director: Holger Brodkorb

1. Scope
The following General Terms and Conditions (GTC) apply to all business relationships established via the online shop between Hulker Europe Distribution s.r.o. (hereinafter referred to as the "Seller") and the customer for all services arising from the aforementioned business relationship.

2. Conclusion of Contract
2.1. The product descriptions in the Seller's online shop do not constitute binding offers for the conclusion of a contract but are merely an invitation for the customer to submit a binding offer.
2.2. A contract is concluded only when the Seller accepts the customer's offer.
2.3. The customer can place products in the shopping cart without obligation and can correct their input at any time before submitting a binding order using the correction tools provided in the ordering process. By clicking the "order with obligation to pay" button, the customer makes a binding offer to conclude a purchase contract.
2.4. The Seller may accept the customer’s offer within five (5) days by sending a confirmation (e.g., by email). If the Seller does not accept the offer within this period, it is considered rejected, and the customer is no longer bound by it.
2.5. The Seller stores the acceptance of the offer. After completing the order, the customer receives a confirmation displayed in the browser, which can be printed. Additionally, the order is stored in the customer's account and can be accessed at any time via "My Account / Orders" after logging in.

3. Right of Withdrawal
3.1. The customer has a legal right of withdrawal according to §§ 312g (1), 355 BGB (German Civil Code).
3.2. The right of withdrawal does not apply to entrepreneurs.
3.3. The right of withdrawal does not apply to consumers whose habitual residence at the time of contract conclusion is not in a member state of the European Union.
3.4. Further information on the right of withdrawal can be found in the Seller’s withdrawal policy at: https://www.ragwear.com/widerrufsrecht

4. Prices / Payment Terms
4.1. All prices listed in the online shop are final prices including statutory VAT. Shipping costs are not included and depend on the delivery destination. For details, see "Shipping & Returns."
4.2. For deliveries outside the EU, additional costs may arise (e.g., bank charges, exchange fees, import duties, or taxes) for which the Seller is not responsible and which the customer must bear.
4.3. The following payment options are available: Visa or MasterCard credit card, PayPal, prepayment (bank transfer), and SOFORT bank transfer. All payment methods are processed by the service provider BSPAYONE GmbH.
4.4. For credit card payments, the card is charged upon invoice creation. In case of returns, the refund will be credited back to the card. Verified by Visa and Mastercard® Identity Check™ (3D Secure / SecureCode™) offer additional protection.
4.5. For prepayment, the Seller provides banking details in the order confirmation. Delivery is made after the payment is received.
4.6. For PayPal payments, the transaction is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.

5. Delivery and Shipping Terms
5.1. Delivery generally occurs within five (5) business days (Mon–Fri, excluding holidays) after payment is made (prepayment) or after the contract is concluded (PayPal or credit card), provided the delivery is within Germany. International deliveries may take longer.
5.2. Products are shipped to the delivery address provided by the customer during the ordering process.

6. Retention of Title
6.1. If the Seller provides goods in advance, they retain ownership until full payment is received. The customer must treat the goods with care while the retention of title is in effect.
6.2. As long as the Seller retains ownership, the customer must notify the Seller immediately of any third-party access to the goods (e.g., seizure), damage, or loss. Any change of possession or address must also be reported.
6.3. The customer shall compensate the Seller for any damages or costs arising from a breach of these obligations or from necessary interventions against third-party access.
6.4. The customer may not resell or process the goods. If they do, all claims arising from such resale are assigned to the Seller immediately. The Seller accepts this assignment.

7. Information on Defects, Warranty Period
The statutory provisions on liability for defects, limitation periods, and warranty rights apply.

8. Liability
8.1. The Seller is fully liable for damages resulting from intent or gross negligence. For breaches of essential contractual obligations (cardinal obligations) due to negligence, liability is limited to the typical, foreseeable damage.
8.2. Statutory liability for injury to life or health, personal injury, or under the Product Liability Act remains unaffected.
8.3. Liability beyond clauses 8.1 and 8.2 is excluded.
8.4. The Seller does not guarantee the timeliness, accuracy, completeness, or quality of the information on www.ragwear.com.
8.5. The Seller is not responsible for the content of linked external websites and does not adopt them as their own. The Seller has no influence on the design or content of these pages and expressly distances itself from all contents of all linked websites.

9. Data Protection
9.1. The Seller is committed to protecting customer privacy and handling personal data confidentially, based on applicable laws such as the BDSG and GDPR (Regulation (EU) 2016/679). Personal data is stored for ten (10) years, but customers have the right to request deletion at any time by providing notice in writing.
9.2. Data is used solely for fulfilling the contract. Any other use, such as for advertising, requires explicit consent.
9.3. The Seller implements technical and organizational measures to protect data against unauthorized access or illegal processing.
9.4. Data is only processed within EU member states under the GDPR.
9.5. If the Seller contracts third parties for data processing, those processors must ensure adequate protection in line with this policy.
9.6. Data subjects have rights to access, correct, and delete their data.
9.7. The Seller's complete privacy policy is available at: https://www.ragwear.com/datenschutzerklaerung

10. Online Dispute Resolution
The Seller's email address is: support@ragwear.com. The Seller is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

11. Image Rights
All image rights are owned by Hulker Europe Distribution s.r.o.

12. Applicable Law and Jurisdiction
12.1. All legal relations between the Seller and the customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Place of jurisdiction is Dresden.
12.2. If the customer is a consumer, the mandatory consumer protection laws of the state in which the customer has their habitual residence shall apply, provided they offer greater protection.

13. Final Provisions
13.1. Any changes to the contract must be made in writing. This also applies to changes to this written form requirement.
13.2. The contract represents the entire agreement between the parties. No other agreements or conditions exist.
13.3. If individual provisions of this contract or these GTC are or become invalid, the remaining provisions remain unaffected. The parties shall replace the invalid clause with one that most closely reflects its intended economic purpose. The same applies to contractual gaps.